Refunds and Returns Policy for Bespoke Print Designs
Effective Date: May 10, 2024
At Bespoke Print Designs, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, we offer a straightforward returns and refunds policy to ensure your peace of mind.
1. Eligibility for Returns:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be initiated within seven (7) days of receiving your order.
2. Initiation of Returns:
- To initiate a return, please contact us at bespokeprintdesigns@gmail.com within the specified return period.
- Please provide your order number and reason for the return in your email.
3. Return Process:
- Once your return request is approved, we will provide you with instructions on how to return your item.
- You will be responsible for covering the cost of return shipping unless the return is due to our error or a defective product.
4. Refunds:
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within five (5) working days.
5. Non-Refundable Items:
- Certain items are not eligible for return or refund, including personalized or customized products, gift cards, etc.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us:
- If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at bespokeprintdesigns@gmail.com.
Address: Bespoke Print Designs Kingston, Jamaica
Email: bespokeprintdesigns@gmail.com
Last updated: May 10, 2024